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I ask this question because I recently visited a Jimmy Johns franchise here in Chicago. Two hours after eating I got incredible sick. Fever vomiting and you know what comes after that. Anyway I contacted the manger at the store. He basically tried to play it off like it wasn’t them it had to be something I ate before consuming their food. I was pissed, so…I contacted my friend that works at the health department and they will being getting an inspection in a few days. That’s what you get for not taking care of your customer. HA!

Pitch Weekly:
It turns out that $5 bills are like pennies in the jar, adding up to big business for the fast-food franchise Subway. A recent Business Week article discusses how Stuart Frankel, a franchisee in Florida, turned a simple idea for a weekend promotion into $3.8 billion in sales for the chain, according to [...]

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HispanicBusiness.com
The U.S. Justice Dept., at the direction of the Obama Administration, last month announced that it would no longer direct federal investigative resources to pursue criminal charges against medical marijuana clinics, providing they are operating lawfully. The policy represents a major shift in tactics from the Bush Administration, which had federal agents raiding medical marijuana [...]

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The Franchise Magazine:
With locations already operating in major UK shopping centres, Sblended Milkshakes has proven that it is a milkshake bar concept that appeals to shoppers everywhere.
Influenced by the retro 1950s American Milkshake Bars, Sblended Milkshakes has created a fun and stylish milkshake bar concept that has become an instant hit with shoppers. Sblended Milkshakes [...]

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Seacoastonline.com:
For the second straight year, Planet Fitness, the health club franchiser based in Newington, has made the Inc. 500, the entrepreneurial magazine’s list of America’s fastest growing private companies.
From 2005 to 2008, annual revenue jumped 551 percent, from $15.2 million to $99.4 million, moving Planet Fitness up to 471st on the prestigious list. The [...]

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I answered a question. The question was a single mum who’s kid had just moved out. I said…Firstly, don’t trust those online things. Most of them are scams, and they aren’t reliable. You need to get your resume updated. There are usually ads in the newspaper for resume writers. Take some courses to make yourself more employable, such as bookkeeping, etc. My aunt, who has previously been a stay at home mum, has got a reception job by taking a few courses and looking. Think about your career dreams and what you really want to do. Write lists, think about what you want in a job. You could apply to be a front office receptionist at a fancy hotel, or a cleaning job. You could apply to a supermarket or other retail store, or factory. If you want to stay at home and work from home, or own your own business, to make the transition process to work then here are some options: -You could try telemarketing. You could do that from home. Call up telstra, optus, 3, and various companies, or look on their websites to see if they are currently hiring. -You could also start your own business making cakes, growing flowers and selling them, breeding dogs, making greeting cards, making soup, selling hand-sewn clothes, etc. and sell through a website, outside a store, through friends, etc. -You could also try taxi driving. Depending on your country, you may need a special licence or may not be old enough, but you could always try once you are eligible. My cousin used to drive taxis. A good place to pick up customers is in the city, at airports, hotels, restaurants, train stations and places like that. -If you are interested in skincare/makeup and/or cleaning produces and/or vitamins and health supplements then I suggest you try selling through pro-ma. Pro-ma works through independent distributors, and you get a competitive sales percentage. Unlike tupperware, your percentage increases the more you sell, and they have free training courses and books that you can buy. Here is their website: http://www.pro-masystems.com.au/ This is the income plan: http://www.pro-masystems.com.au/ You can also ask for help from an existing distributor. -If you have some money saved up, you could own a franchise such as dunkin’ donuts, subway, wendy’s, mcdonalds, gloria jeans, krispy kreme, etc. However, you may be required to work long hours and would most likely need to be on your feet a lot of the time. -You could also be a freelance artist, website designer, writer, etc. You get to make your own hours, and you can work from home. -You could also get into blogging. I know someone who gets their income by making blogs on various topics such as gardening, legal, makeup, cooking, computers, etc. You can buy articles, and you get paid to have advertisements. Or you can save money and write your own articles. -You could also try doing odd jobs such as moving, cleaning, etc for your neighbours. Or, you could do dog walking. Make fliers and send them all over the neighbourhood. The great thing about dog walking is that you get excercise and fresh air, you can work at your own hours, and you get to spend time with animals. You could try and be a house sitter, a sports coach, or volunteer if you can’t get a job. The great thing about volunteering is that it’s easy to get work, and although you don’t get paid, its something great that you can put on your resume. I hope that you find something. Keep looking, and consider being a sales rep for a pro-ma. I think it would be a good, flexible option, plus you could win an overseas holiday! Keep looking I did appeal, and it didn’t work.

I have worked in hotels and other service jobs and have found this policy to be not only a lie, but counterproductive. Consider these examples.

1. I used to manage a pizzeria. We used to just give in to rude customers, even when we knew they were at fault. We found that these customers would usually come back, but that they would always be rude and usually find some way to get their food free or discounted. Finally the owner had enough, and he told me that I could cut these people off. We could even tell them to go somewhere else and even refer them to competitors. When we did this, these same customers stopped complaining and still kept coming back. We found that our profit margin increased by about 5% (a lot in food service). The stress level around the workplace also lowered.

2. The hotel I currently work at is not a franchise. Our policies have been a little harsh, but they have brought less stress on us. If a customer is very rude to us, even if they have a right to complain, often we won’t bend for them. But if a guest is pleasant and professional (you can be upset and still do that), we do everything we can for them. Just a few months ago a couple on their anniversary didn’t have a good stay due to some loud guests. While we can’t control our guests, we gave the couple a certificate for a free stay and free dinner (no restrictions) because they were so professional and courteous. We also felt bad for them. We abandoned the customer is always right belief and have found that our business has not been harmed. Matter of fact, our business has increased about 50% and our profit margin has increased by about 4% (rude customers love destroying hotel rooms). Once again, the stress level has been lower.

So is it just a coincidence or is the customer is always right belief counterproductive? Your thoughts?

Note: The pizzeria has the luxury of being the best pizzeria in town. I have yet to find a pizzeria with better sandwiches or better specialty pizzas. We also were in the Guiness Book of World Records for having the largest commercial pizza.
The hotel isn’t very special, except for the fact that it’s the only one in the city with a restaurant and bar. Honestly I don’t consider it to be very special nor is it the best hotel I have worked at nor stayed at… by far.
dudedud… but if these right customers are always getting their product/room for free or for a substantial discount, how are you making money? Statistics also show that companies that have abandoned this policy have lower health care costs for their employees. That’s another money saver.
v b: Both scenarios happen all the time. I have had to rent out maintence rooms before. One time some guests were so desperate we let them stay in a conference room with cots. They were able to use the pool showers and bathrooms. We didn’t charge them for the stay. They were return customers desperate for a place to stay. We accomodated them at cost to us and at no blame of our own. But since they were nice, we did it for them. Heck, at one hotel the manager let the frequent guest stay at her family’s home (very frequent guest, don’t try that one often). Once again, he wasn’t picky and was pleasant so we helped him out.

BeTheBoss.ca:
Dent Clinic Canada is proud to announce that Craig Comstock of Douglas Retail Solutions is their new Franchise Development Manager.
As Canada’s premiere paintless dent removal company, Dent Clinic is known as the “affordable alternative” to traditional body shops.
“With current efforts to expand across Canada- especially BC and Ontario- we felt the time had come [...]

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Business Standard:
Core Wellness Ltd plans to set up 20 spa facilities across the country over next 18 months, mostly through franchisee models.
Operated under the brand Sohum Spa and Wellness Sanctury, the company would set up atleast 12 units at five-star hotels while the rest would come up as stand-alone facilities, according to company officials.
Sohum Spa [...]

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Journal Record:
Ann Walton curved her shoulders around the back of the weathered exercise bike, her eyes scanning the metallic shield around the gears.
“So when we hear that grinding sound, that’s the chain?” asked the director of the St. John Siegfried Health Club.
With a nod, Michael Peabody showed her where to inject the silicon lubricant. With [...]

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